Terms and conditions
Updated 18th January 2022
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On this page...- Covid Protection Framework ("CPF", or "traffic lights") Compliance
- Health and Safety act 2015 Compliance
- Terms and conditions of our studio mat class packages
- Terms and conditions of our online school and mat classes
- Bookings & cancellations policy
Covid Protection Framework ("CPF", or "traffic lights") Compliance
- To permit our clients the maximum of freedom of health-related choices, btpilates will run as a Training Institute.
- This permits us to open during CPF green and orange (when hospital facilities are not under pressure) without enforcing vaccine passes.
- However we will close during CPF red. Full closure during red both complies with, and exceeds the CPF requirements, as the following science-based evidence shows:-
- Fortunately, Covid-Omicron is estimated to be 60% less likely to cause serious illness and death.
- Btpilates complies with its obligations as per the Health and Safety act 2015
Health and Safety at Work Act 2015 compliance
As per our duty under the Health and Safety at Work Act 2015, Btpilates identifies risks to students and staff and advises how to reduce those risks. We require our students to read and understand the following advice: -Terms and conditions of our studio mat class packages
Our in-studio mat class packages are for 8 mat classes (more or less).They have an expiry of 15 weeks (or 22 weeks if transferring through the long summer vacation break).
Package discount
By subscribing for an 8 week or similar period you get a package rate discount of approximately 12% off our regular prices.
We will email you a request for payment. You can pay by cash or internet banking.
Payment by internet banking is preferred:-
- In full at start of the mat class package, or
- by planned weekly bank payment.
- our bank account:
03 1750 0362064 00
On your internet payment, please quote your initial and last name per the following examples:-
- Timothy Brown: TBrown
- Amanda Brownslea-Evans: - ABrownslea-E
How to manage your mat class bookings
The email that we send you at the time you make your booking contains cancellation and rescheduling links.
To make changes, simply click on the reschedule link.
Alternatively you can get in touch.
Terms and conditions of our online school and mat classes
Our online school and mat classes are by subscription which auto-renews monthly
You can cancel at any time by contacting us directly
Online access to our online school and matclasses
- At the beginning of each week of your subscription we send you a link by email
- The link takes you to our online school and from there you can click on a second link to join us on zoom (install the zoom app from here)
- Our online school is updated weekly with a fresh pre-recorded mat class (one hour) and a pilates solution video (2-10 minutes)
- Our online school also features a library of pilates solution videos
No requirement to book!
Because your mat classes access is online, there is no need to book - just click the link and turn up!
Important!
After class please contact us directly with your feedback! - This helps us modify our cueing and delivery, and lifts our standards of care.
Bookings & cancellations policy
Scheduled appointment basisBtpilates mat classes at the studio operate on a scheduled appointment basis.
Cancel more than 18 hours before
You must, therefore, cancel MORE than 18 hours before the scheduled mat class starts, or forfeit the class with no refund or right to re-book. This is only fair to both staff and other clients
If Pilates instructor has to cancel
If your pilates instructor cancels a mat class with LESS than 18 hours prior notice you will be entitled to re-schedule the class, PLUS receive one extra mat class as a thank you for your understanding. If your pilates instructor cancels a mat class with MORE than 18-hour notice, you can re-schedule the class
(“Acts of God…”)
In the event of cancellation without minimum notice due to circumstances beyond the control of the instructor or myself, this cancellation contract is null and void. Examples of these causes are (1) acts of God or of the public enemy, (2) acts of the government in either its sovereign or contractual capacity, (3) fires, (4) floods, (5) epidemics, (6) quarantine restrictions, (7) strikes, (8) freight embargoes, and (9) unusually severe weather.